If you run into a bug while playing the game — for example, you cannot complete a quest or begin a new quest — don’t panic!
First of all, refresh the game page and clear out your browser cache.
If the problem persists, contact Tech Support, and we’ll do everything we can to help you.
ATTENTION! When generating a Tech Support ticket, please fill in all the fields in the window:
- Enter your correct email address; otherwise Tech Support will not be able to contact you if they need to.
- Enter the topic and type of ticket that most closely matches the nature of your request.
- Select the name of the game and your platform
- Your game ID (where to find your game ID)
- Describe your problem in the “Description” field — the nature of the bug, which actions you performed leading up to it, etc.
- Attach screenshots showing the problem using the “Add file” button (how to take a screenshot).