We're very sorry if the game is not working as you expected. If you're having problems, try some of these steps:
1. Check the Known Issues section. It's quite possible that we're aware of the problem and are already working on it.
2. Restart your device.
3. Delete the game and reinstall it. Don't worry: if your device is connected to the internet, you won't lose your progress!
4. Check for available game updates in the App Store or Google Play.
5. Check for available software updates for your device.
6. Make sure your device meets the minimum system requirements for proper gaming.
If none of the steps mentioned above helped, contact our customer support and describe the issue in detail:
1. What exactly is going wrong.
2. What you're doing that leads to the problem.
3. When the problem occurred for the first time (after updating, when reinstalling, or at some other point).
4. A screenshot of the problem.